Bangkok Paul’s Fashion Tailor

I hv just make 2 suits with 2 pants & a blouse recently few days back in your shop. Standard is far below my expectation.
When I went to the shop, the staff says that their price is much more expensive than the rest of shop because of the quality. I was shown that inside the suite is hand stitch, that’s why more durable (Suite can last longer). Therefore I proceed to make 2 even though it more expensive than other shop. I thought I pay for the quality.
When I got the suits on the last day, I found out that things was not done as they claim. Reason given to me was that they don’t have enough time to do it.then I told them they should hv told me upfront! Worst part is that they push the responsible to me saying that I did not request for them to do hand stitch. Can you imagine you show us how gd your quality is & quote us a price based on that, but u did not deliver what u promise, how will I feel? I really feel very disappointed. One of your staff even deny that they show me. Frankly speaking, how would I know about hand stitch thing if you didn’t show to me?
For the blouse, what I saw in the magazine was 3 buttons at the collar neck , hence I requested to do the same. But what I got it, is just a simple blouse which is different from magazine.
When I wear to office,my colleague realize the 2 suit front collar is different length. Different is by 0.1 inch. The padding also out of position. I nearly faint. Never will I dare to recommend people to your shop again with such a bad experience.

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Dear Mike, I’m back in Singapore. First and foremost, I like all readers to know that I am no one with this blog, neither am I anyone with Paul’s Fashion. I am just anyone like yourself happen to find this blog. Whatever I am stating here is a true facts which I personally felt and is based upon my own opinion.

I like to say a very big thank you Mike for the price you maintained for me. It was at THB5000 for 3 shirts and 2 pants. The way I wanted my shirt to be, it was suppose to be higher in cost. Because there are many requirement such as inner pattern and additional of cloth to be at the pocket, additional inner collar and etc. I’m sorry if I didn’t get the terms correctly and I have no idea how it should be called. Let me continue with what I like about Paul’s Fashion first and then follow by what I don’t like.

The fabrics they have was really good. I haven’t really wear it because I just came back from Bangkok and have many things to settle. The shirt now is still inside the paper bag. However, during the fitting, when I put it on, immediately I know that the shirt fabrics are comfortable. I am a salesperson and have been wearing shirts for the last decade, and that is why I know that it is comfortable immediately when I put in on.

Their measurement was sharp. I said sharp because after the measurement, and during the fitting, the moment I put on the shirt and button up, wow…I know that it is exactly what I wanted. Exactly what I’ve come to expect. The cutting and the entire shirt fits me very very well. So well that it is even better than what I’ve done in our Singapore tailor. In conclusion, the shirt is flawless. Thank you very much Paul’s Fashion team and Mike. The 2 pants I made was also very comfortable. The moment I wear on it, I can feel that it is so soft and comfortable. With such a humid weather in Singapore, for sure I know that it is going to be very comfortable wearing their pants. Let us move on to the bad side.

I made 2 pants. Nowadays, the trend for men’s pants are slim cut and tight fitting. I like to do it that way and not those lose lose type where it looks like uncle or “ah pei” pants. I instructed the staff that I wanted my pants to be slim cut and tight fitting. They took down the measurement and I went for the fitting. During the first fitting, I tried on the first pant. The first pant was alright although still not up to what I wanted. But it is acceptable. So I tried the second pair, this one looks like “ah pei” and like those lose lose type. So I told the staff, this second pair is something I cannot accept. Ok, they make changed.

When I went back for the second fitting, it was slimmer fitting now, but still not that kind of slim that I wanted. So I asked the staff, can you make it slimmer? The staff gave me his opinion that it will not be nice to make it slimmer anymore. And he explained his opinion. Well, what he said make sense and I accepted. I thank him for his opinion, but I think he should respect the customer choice and respect the customer opinion and not his opinion. It is like when you order a coffee, the cafe manager told the customer that adding more sugar will spoilt the taste of the coffeebean. But if adding more sugar is something that the customer want, and is something that they will be happy, or something that the customer prefer, why not right? whether the coffee taste will be spoilt or not, at the end of the day, it is still the customer own taste and preferences. People who have studies about the consumer behaviour would probably know what I’m talking about. I didn’t insist the staff to make change again because I know that it will never be done properly if I were to insist. And then what happen? End up with disappointment again.

Mike is a very busy person. He has to run around for his work and not being able to station in the shop like the way his staff do. From the beginning to the end of everything, Mike kept promising to be around to see me and take care of me personally, but he didn’t. He promised to wait for me at the shop on the day of my arrival, but he didn’t. He promised to meet me during the day of my fitting to ensure everything was fine, but he didn’t.

Mike, as I can understand that you are not a salary worker where you have to station at the shop to look after customer. However, do not attempt to promise or commit something when you are not sure if you can make it. And remember this Mike, it takes a lifetime to build a reputation, and just 5 mins to ruin it. Don’t let the empty promise ruin your good reputation. Give a promise your customer wants to hear, and to deliver on that promise better than anyone else does. To deliver the promise no one else in your industry dares to make. Committed to keeping a promise no competitor would dare to make. This way, your customer like me Kelvin, would be very impressed.

My friends saw my shirt and asked me about it. Can you imagine what I’ve told them? Exactly what I have described here. And then can you imagine what is going to happen if the listener think it positively and what is going to happen if the listener think it negatively? You probably got the answer Mike.

The tailoring industry is already so competitive in Bangkok and anywhere in the world. How do you, as an owner, turn your Paul’s Fashion to a world class company? You first have to become a world class entrepreneur. Becoming a world class entrepreneur takes an enormous amount of uncommon skill. Developing that uncommon skill takes uncommon practice. And without the uncommon commitment…how can you achieve that world class company right? Meeting up with me as a customer is just a simple promise and yet you cannot even do it well. How can your customer entrust on your product Mike?

Any product and any industry can be known for anything special. Tailor is everywhere Mike, just like many other industries. What is so special about you? Is it because you promise to meet me that make you so special Mike? And I like to tell you, yes Mike, you are special because never have I ever met a tailor owner who would love to meet up and see through everything with a customer like myself. And that is what make you special. If any products and services that has got nothing special, then they are offering the world commodities, and commodities are the worst word in marketing. A product or service that has nothing special about it is a commodity and can compete only on price. You need luck to survive if you are selling commodity Mike.

I am quite upset that you didn’t deliver this simple promise that you made. There is no excuses or whatsoever, you just have to do it the moment you promised Mike. And if you can’t, don’t promise.

Finally, the last word of my thoughts, I am happy and satisfied Mike. I will come back again. And the next time when I’m back, you got to make sure you deliver your promise alright.

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Hi mike/Paul fashion,

I’ll be heading to BKK somewhere between 25th or 26th April to 1st May 2013. Any idea if you’ll be in the shop during this period of time. Paul Fashion was recommended by my friends as they are regulars there. They gave positive feedbacks thus far regarding the price, quality and workmanship, etc. I’m kinda particular specially with regards to the workmanship which is my main priority. As my friends lost the name card and couldn’t recall one particular tailor’s name. Instead, i was told to look for an older and serious looking tailor working there. Any idea who are they referring to? In addition, what’s the ideal time to avoid all the crowd? Fingers crossed, as I would prefer someone knowledgeable and with lots of experience to avoid any unwanted miscommunication and to expedite on the whole process. Looking forward to my first trip to you shop. Hope to hear from you soon. Khorb khun maaak na P’mike.

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